SIA “Lolo” ir noslēdzis 06.12.2022 līgumu Nr.SKV-L-2022/568 ar Latvijas Investīciju un attīstības aģentūru par atbalsta saņemšanu pasākuma “Starptautiskās konkurētspējas veicināšana” ietvaros, ko līdzfinansē Eiropas Reģionālās attīstības fonds.
Terms of reservation, provision, receipt and payment of services
The Terms are binding only for Lolo and the User; The manufacturer or software developer of the phone on which the Lolo app is installed is not responsible for the Lolo app or its content.
Lolo is SIA "Lolo", reg. No. 40203330318, legal address: Riga, Baldones iela 5 - 1, LV-1007, email address: [email protected]
SIA Lolo provides online service booking and payment between service providers and customers with the help of the Lolo platform. Lolo allows Users to post and offer, search and book services.
1) Provider is a User who publishes and offers services and ensures their execution (including changes, cancellations and refunds).;
2) Customer is a User who has registered on the Lolo platform and searches, reserves or uses and pays for the Service (including changes, and cancellation);
A natural person who has reached the age of 18 can create a customer profile.
To create a profile, the Customer must enter a username and password and provide Lolo with certain personal data, such as name, email address, phone number and at least one valid payment card or other means of payment information. It is the client's responsibility to ensure that the information on the created profile is accurate, complete and up-to-date.
Lolo platform login information is personal. The customer takes care and ensures that the login information of the user profile is not disclosed and used in a way that is not accessible to third parties. A customer can have only one personal user profile.
If the Customer suspects that another person has obtained the information of the Customer's user profile without permission or has gained access to the Customer's user profile, the Customer shall immediately inform Lolo about this. The customer is responsible for the use of the Lolo platform and the activities on his profile.
By creating a profile, the User confirms that he (i) is not located in a country subject to sanctions; and (ii) is not on any Person Sanctions List. The Customer confirms that the funds used to pay for the Services have a legal origin and are not directly or indirectly obtained as a result of a criminal offence and/or are not related to the financing of terrorism or its attempt, or any other illegal activities.
The Client can request to delete his profile on the Website. By deleting the profile, all the Customer's personal data will be deleted, and the user will lose the opportunity to access the Website. The customer confirms that Lolo considers the request for deleting the profile within 3 working days and reserves the right to refuse the deletion of the profile if the loss of data results in the inability to ensure the basic operation of the website and/or the safety of other users.
To register on the Lolo platform as a Service Provider, the User must fill in the application form, after receiving it Lolo will contact the Entrepreneur.
The Lolo Platform provides tools that facilitate the creation and management of the Service Description. The description of the Service must include complete and accurate information about the Service provided, the free times offered, the price, as well as any terms or requirements that apply to the provision of the Service. The Service Provider is responsible for ensuring that information about the Service, including information about service availability ("Calendar") is always updated and accurate.
The Service Provider is responsible and undertakes to follow all rules and requirements and to comply with laws, regulations, binding provisions and all regulatory requirements applicable to the Service provided by it at the specific place and time. The service provider is responsible for the compliance of the provided Service and the existence of the necessary permits or licenses/certificates for its provision.
The Service Provider is responsible for determining the price of the Service, as well as determining the rules and requirements for receiving its Services. The Service Provider must describe the Service Fee in its offer. The service provider is not entitled to charge additional fees that are not specified in the offer.
Using the Lolo Platform is free for customers. Customers must only pay for the Services in accordance with these Terms and the Service Agreement concluded through the Lolo Platform.
Lolo may collect fees and applicable taxes from the Service Provider for the use of the Lolo Platform Solution. The fee is determined for each reservation made.
Variants and price lists of remuneration for using the Lolo platform are constantly updated and indicated on the homepage. Unless otherwise stated on the Lolo Platform, fees for using the Platform are non-refundable.
The Service Provider is aware that Lolo cannot influence the Customer's choice of Service Provider for any Service and does not guarantee that the Customer will use the services even if a reservation has been made.
The customer can reserve the Service at a specific time with the specific Service provider by choosing the type of Service he needs. When reserving the Service, the Customer reserves the service and pays the specified Service fee online or pays the service provider. The Service fee indicated on the Lolo Platform also includes the taxes with which the Service is levied.
Upon receiving the reservation confirmation, a Service Agreement ("Reservation") is concluded between the Customer and the Entrepreneur. The cancellation policy and other rules, standards, policies or requirements specified in the description of the Service or specified at the time of Booking are part of the Customer's contract with the Service Provider.
Service reservation gives the Customer the right to participate, visit or receive the specified Service. By reserving the service, the Customer confirms that he and everyone invited by the Customer meet the minimum age, skills, suitability or other requirements if such is determined for the Service. The Customer is responsible for informing the Service Provider of any medical or factual conditions that may affect the Customer's ability to participate, attend or receive the Service.
The client pays for the Service, and chooses the most convenient payment method. Lolo ensures payment for the Service from Customers on behalf of Service Providers.
By paying for the Service on the Lolo website, the Client has fulfilled his payment obligation towards the Service Provider and from this moment he becomes obligated to provide the Service specified in the Reservation at that time and order.
The service provider does not have the right to cancel the reservation without a valid reason. If the service provider cancels the reservation, the Customer has the right to a full refund of the Service fee or the parties can agree on another reservation. Detailed information on in which cases and to what extent the Customer is entitled to a refund of the Service fee is contained in the "Cancellation Policy" section.
The Service Provider and the Customers have the right to agree on changes to the Reservation. In this event, the parties are responsible for any changes they have agreed upon and agree to pay any additional fees or taxes associated with any changes to the reservation, if applicable.
If the User wants to change the date or time of receiving the Service, it can be done within 48 hours after the reservation and no later than 4 days before the planned day of service provision, but only if the service provider is able to offer another time of service provision.
The customer has the right to receive a refund of the Service fee if:
If the User (i) violates these Terms, Lolo's policies or standards, (ii) violates applicable laws, regulations or third-party rights, (iii) has repeatedly received bad feedback or Lolo otherwise learns or has repeatedly received justified complaints about the service the quality of the Services provided by the provider, (vi) the User has repeatedly cancelled confirmed reservations or has not responded to reservation requests without reasonable cause, or (vii) such action is necessary to protect the safety or property of Lolo, other Users or third parties, Lolo is entitled to:
In case of minor violations or in cases where such action is a more appropriate solution to the situation, the User will be notified of Lolo's planned action and offered to resolve the problem, unless such notification (i) does not impede the detection or prevention of fraud or other illegal activity, (ii) does not harm the legitimate interests of other participants or third parties or (iii) will not violate applicable laws.
Lolo has the right to immediately prevent the User from using the Lolo platform and cancel the purchases of the Services if: (i) the User misuses the Lolo platform or causes harm or damage to the use of the Lolo platform or to the Entrepreneurs, (ii) Lolo has a reasonable belief about fraud committed by the User using Lolo platform, (iii) the User makes fraudulent purchases of Services (for example, not paying or not arriving at the place of receiving the Service), or otherwise fails to comply with the obligations arising from these Terms; (iv) there are reasonable doubts about the correctness or authenticity of the reservation; (v) User's manner of expression violates generally accepted norms of decency and behaviour. If Lolo cancels a reservation that has already been paid for, Lolo will transfer the received payment amount back to the same account from which the payment was received.
By using Lolo, the User understands that Lolo does not act as a contractor or agent, and is not responsible for the quality and result of the services provided by the service provider. The customer is responsible for selecting a proper and appropriate service provider and for agreeing on the conditions for any services that the service provider undertakes to perform. Lolo will not be involved and will not be responsible for the terms of the Service Agreement between the service provider and the Customer.
Lolo is constantly improving the Lolo platform and may d completely or completely change or eliminate various functions, as well as change the service providers whose Services are available on the Lolo platform, or prevent the use of the Lolo app by certain service providers.
Lolo verifies the reputation of service providers, including using public websites.
The Customer is prohibited from using or attempting to use another person's personal Lolo platform profile and/or accessing another person's personal payment data, or using another person's payment cards on the Lolo platform without the consent of this second person, or creating a User profile with a false identity or the identity of another person
Customers are permitted to use the Lolo Platform or any of its content for non-commercial purposes only. Systemic retrieval of any kind, such as the use of any bot, spider, "crawler," "scrambling" software, or any other automatic process and/or device to collect, copy, and/or monitor the Services provided through the Lolo Platform is strictly prohibited.
Lolo may send automatic notifications to Users to the specified email address and phone number. Users may also be sent e-mails containing advertisements. Users can control which content promotional emails they choose to receive through their user profile settings.
Lolo owns all intellectual property rights to the Website, including the Website's design, content, code, databases, images and forms. The User undertakes not to use or copy any part of the Site without Lolo's permission.
Rights to intellectual property, i.e. content, messages, texts, files, images, photographs, video and sound recordings, or other materials uploaded by Users to the Website, are retained by the copyright owner. By adding such content/information to the Website, the User is aware of the responsibility for placing the publication on the Website. In addition, the User gives unambiguous and irrevocable permission to Lolo to store, reflect and use this content/information.
When using the Lolo platform, Lolo asks you to take into account that the operation of the platform may be suspended or interrupted for a shorter or longer time at any time. While Lolo makes every effort to ensure the uninterrupted operation of the Platform, Lolo makes no representations or warranties as to this unless expressly stated in the Terms. Lolo makes no representations or warranties regarding the reliability, timeliness, quality or adequacy of any Service purchased through the Lolo Platforms.
Entrepreneurs are committed to providing Services in accordance with published offers. If the provided Service does not match the description, Customers are invited to contact Lolo customer service, the in-app customer service chat option or email [email protected], or contact the service provider directly.
The Service Provider is responsible for any defects or deficiencies in the Service. The complaint received by Lolo is used in the assessment of service providers and in the evaluation of future cooperation.
The customer, who has discovered deficiencies in the provision of the Service, is obliged to immediately submit any complaints with a clear description of the deficiencies to the service provider, informing Lolo about this at [email protected]. Notifications of defects must be submitted within a reasonable time after their discovery, but no later than two weeks from the day the defects were discovered. Please note that it is essential to report any deficiencies immediately so that any identified inconsistencies can be properly checked.
Lolo is not responsible for losses or damages that the Customer or any third party may incur in connection with the received Service, except if they are caused by Lolo's intent or gross negligence, or liability for them cannot be excluded or limited in accordance with applicable laws.< /p>
The user can stop using Lolo pl at any time form. Lolo may terminate the Lolo Platform at any time.
If the User who stops using the Lolo platform is a service provider, all reservations are automatically cancelled and the Clients are refunded for the Services that have not yet been received. The service provider is obliged to pay the Lolo compensation fee for using the platform.